When I try to log into the app, I get a “your account does not exist” or “your account does not match our records” error message, what now?

Please ensure that you've attempted to create your account before logging in. This is a typical error we see at the moment as the app account is not linked to E-Zone or the DSEI registration portal. Once you do this, you can then log in to the app.  

Also important: If you've installed the app before, please delete this from your phone completely and re-download it: 

If you still encounter any issues, please contact us at membership@dsei.co.uk